Welcome to Dandeli Hub. We are a travel company based in Dandeli, Karnataka, India, operating at dandelihub.com. We help travellers book resorts, river rafting, jungle safaris, and tour packages in Dandeli.
This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data. By using our website or contacting us via WhatsApp, phone, or email, you agree to this policy.
1. Information We Collect
We collect the following information when you interact with us:
a) Information You Provide Directly
- Name — when you enquire or book a trip
- Phone number — when you contact us via WhatsApp or call
- Email address — when you fill a contact or availability form
- Travel dates and group size — for trip planning purposes
- Payment details — we do not store card details; payments are processed via UPI, bank transfer, or cash
b) Information Collected Automatically
- IP address and browser type — collected via standard web server logs
- Pages visited and time spent — collected via Google Analytics to understand how people use our website
- Device type — mobile or desktop, used to improve website experience
- Location data — approximate location inferred from IP address for analytics purposes only
c) Information from Third Parties
- If you find us via Google, TripAdvisor, JustDial, or other directories, basic referral data may be shared with us by those platforms
2. How We Use Your Information
We use your personal information only for the following purposes:
- To respond to your travel enquiries and help plan your Dandeli trip
- To confirm bookings, share itineraries, and provide trip details
- To send booking reminders and follow-up messages via WhatsApp
- To send occasional updates about new packages, seasonal offers, or Dandeli travel tips (you can opt out at any time)
- To improve our website based on how visitors use it
- To comply with legal obligations under Indian law
We do not use your personal data for automated decision-making or profiling.
3. WhatsApp Communication
Dandeli Hub primarily communicates with customers via WhatsApp. When you message us at +91 80884 20122, you are initiating contact voluntarily. We use your WhatsApp number to:
- Respond to your trip enquiry
- Send booking confirmations and trip details
- Share resort photos, pricing, and itinerary options
- Follow up after your trip for feedback
We do not add you to bulk WhatsApp broadcast lists without your consent. You may ask us to stop contacting you at any time by replying “STOP” to any of our messages.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information to any third party.
We may share limited information in the following situations:
- With our resort partners — your name and booking details are shared with the resort where you are staying so they can prepare for your arrival
- With activity operators — your name and group size may be shared with rafting or safari operators for booking purposes
- With Google Analytics — anonymised usage data is shared with Google to help us understand website traffic (no personally identifiable information is shared)
- When required by law — if a government authority or court requires us to disclose information, we will comply as required under Indian law
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies — required for the website to function (e.g., form submissions)
- Analytics cookies — used by Google Analytics to track visitor behaviour anonymously
- Preference cookies — to remember your settings if applicable
You can disable cookies in your browser settings at any time. This may affect some features of our website.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Booking records — kept for 3 years for accounting and legal purposes
- WhatsApp conversations — kept on our device as long as your chat remains active
- Website analytics data — retained by Google Analytics for 26 months by default
You may request deletion of your personal data at any time by contacting us at dandelihub@gmail.com.
7. Your Rights
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), you have the following rights:
- Right to access — request a copy of the personal data we hold about you
- Right to correction — ask us to correct any inaccurate information
- Right to deletion — request that we delete your personal data
- Right to withdraw consent — stop receiving communications from us at any time
- Right to grievance redressal — raise a complaint with us or the relevant authority
To exercise any of these rights, contact us at dandelihub@gmail.com or WhatsApp us at +91 80884 20122. We will respond within 7 business days.
8. Security
We take reasonable precautions to protect your personal data:
- Our website uses HTTPS encryption for all data transmission
- We do not store payment card details on our servers
- Access to customer information is limited to Dandeli Hub team members who need it for operations
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age without parental consent. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Third-Party Links
Our website contains links to third-party websites (Google Maps, WhatsApp, social media). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website after any changes means you accept the updated policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Dandeli Hub
Dandeli, Karnataka – 581325
India
📧 Email: dandelihub@gmail.com
📞 Phone / WhatsApp: +91 80884 20122
🌐 Website: dandelihub.com
